'As the latest member of the Luminar family, we designed Luminar Neo to allow artists to take on more challenging image creation work and achieve results which often seem unattainable,' said Dima Sytnik, Skylum co-founder and CPO. The upcoming photo editor utilizes AI to power many of its photo editing tools, but is built upon a new image editing engine, promising improved performance. Sad, they could have been so much better.Skylum has announced the next version of its Luminar photo editing software, Luminar Neo. They, instead, just seem to periodically repackage their existing product, adding a few new features – and call it some something different, so that you need purchase it new again. Notably, Skylum never “upgrade” their products or provide a proper upgrade path for their end-users. It’s just that customer service has never ever been a priority for Skylum. Sure … I know they have a war there in Ukraine, but the company also has development teams elsewhere so they can’t blame everything on that. The migration tool was promised over a year ago but still waiting and no response from Skylum. Problem is that I could never move the Luminar 4 catalog across into Neo as it means losing all edits. However, despite having Neo since its initial release I hardly use it. introducing “Portrait AI” which was never that great) but lacked some heavy duty features on the catalogue side. I’d skipped Luminar AI … since it was treated as an entirely separate product stream from the old Luminar 3 and Luminar 4 products. Every other developer tests and updates their apps except Skylum … at which point no Mac user can use the product for a month till Skylum release a patch. Typically their products will stop working whenever Apple releases a MacOS update – and even though Apple gives many months’ notice with Betas available. They promise a lot but frequently fail to deliver.

Skylum’s customer service (or lack thereof) has always been the killer.

Upgrade from luminar 4 to luminar ai